A. Products & Quality
1. What types of shea products do you supply?
We supply:
- Raw shea nuts (farmgate-sourced across Nigeria’s shea belt)
- Crude shea butter (bulk, export-ready)
- Semi-industrial butter (mechanically processed, consistent quality)
- RBD (Refined, Bleached, Deodorized) shea butter (currently in development, with capacity expanding)
2. Where do you source your shea nuts from?
Our network spans 20+ states in Nigeria, including major producing areas like Niger, Kwara, Oyo, Kebbi, and Benue. We work closely with women’s cooperatives and local suppliers to ensure sustainable, traceable sourcing.
3. What quality standards do your products meet?
We adhere to international export standards. Each batch is tested for:
- Moisture content (max 7%)
- Free Fatty Acid (FFA) levels
- Impurities (clean, free from shells and foreign matter)
Certificates (phytosanitary, SGS, quality reports) are provided with shipments.
4. Do you provide third-party quality inspection?
Yes. We work with independent inspection agencies such as SGS, Bureau Veritas, or Cotecna upon buyer request. Buyers may also nominate their own inspection partner before shipment.
5. Can you provide organic-certified shea butter?
We currently supply conventional shea products. Organic-certified sourcing is available on request for large-volume buyers, with required certifications and traceability provided.
6. Are your products traceable?
Yes. We can trace back to specific regions, cooperatives, and collection points. Buyers who prioritize ESG (Environmental, Social, Governance) sourcing benefit from our traceability program.
7. What is the shelf life of your shea butter and nuts?
- Shea nuts: up to 2 years if stored in cool, dry conditions.
- Shea butter: 12–18 months if stored in airtight containers, away from sunlight.
B. Packaging & Shipping
8. How is your shea butter packaged for export?
- Crude shea butter: 25kg cartons or 200kg steel drums
- Shea nuts: 50kg jute/polypropylene bags
Packaging can be customized to buyer specifications.
9. Do you ship globally?
Yes — we export to Asia (India, China), Europe (France, Netherlands, Germany), North America (USA, Canada), Russia, and the Middle East. Our shipments leave through Lagos ports (Apapa & Tin Can Island).
10. How do you manage seasonal variations in shea nut supply?
Shea nuts are harvested between May–August, but through storage and aggregation, we ensure year-round availability. Butter production is also done continuously to meet demand
11. Can I visit your facilities or sourcing communities in Nigeria?
Yes. Buyers are welcome to schedule visits to our processing sites or sourcing cooperatives. We assist with planning, logistics, and hospitality.
C. Orders & Payment
12. How can I place an order?
Simply fill out our [Contact Form] or reach us directly on WhatsApp/email. Our export team will guide you through quotations, contracts, documentation, and shipping.
13. Do you supply samples free of charge?
Samples are available in small quantities (0.5–2kg). While the samples themselves may be free, buyers are requested to cover courier/shipping charges.
14. How quickly can you fulfill an order?
- Shea nuts: typically 2–4 weeks depending on volume
- Shea butter: 3–6 weeks depending on processing and packaging
We always confirm lead times before contract signing.
15. Can I request samples before placing a bulk order?
Yes, samples of crude shea butter or nuts are available upon request. Courier charges may apply.
16. What are your payment terms?
We offer flexible payment options depending on the order volume and buyer profile, including:
- T/T (Telegraphic Transfer)
- Irrevocable Letter of Credit (LC)
- Negotiated terms for long-term contracts
17. What is your minimum order quantity (MOQ)?
- Shea nuts: typically 20 metric tons (1 container)
- Shea butter: from 5 metric tons upward, depending on packaging requirements
- We also offer pilot/sample quantities for new buyers.
18. Do you supply in bulk only, or also small batches?
We specialize in bulk exports (containers) but can accommodate smaller orders (5–10MT) for startups, SMEs, or pilot runs in cosmetics/food sectors
D. Logistics & Documentation
19. What documents do you provide for exports?
Every shipment is accompanied by:
- Commercial Invoice
- Packing List
- Bill of Lading
- Phytosanitary Certificate
- Certificate of Origin
- Inspection Certificate (SGS, if requested)
20. Do you assist with shipping logistics?
Yes. We can arrange FOB (Free On Board) Lagos or CIF (Cost, Insurance, Freight) to your port of destination. Buyers may also arrange their own freight forwarder.
21. What are the typical lead times for delivery to Asia, Europe, or the US?
- West Africa to Europe: 3–4 weeks shipping
- To Asia (India/China): 5–6 weeks shipping
- To USA/Canada: 4–6 weeks shipping
(Processing and documentation add 1–2 weeks before shipment).
E. Sustainability & Community Impact
22. How do you ensure sustainability and fair trade?
We partner with local women’s cooperatives, pay fair prices, and adopt zero-deforestation sourcing practices. We are committed to protecting shea parklands and improving livelihoods.
23. Do you supply other agro commodities besides shea?
Our core business is shea nuts and butter. However, on request, we may also facilitate sourcing of cocoa, sesame, hibiscus, ginger, or cashew through trusted partners.
F. Miscellaneous / Buyer Support
24. Do you offer customized processing (fractionation, blends, etc.)?
At present, we offer crude and semi-industrial processing. Our RBD refining facility is in development, and we aim to expand into fractionation and custom formulations for cosmetics and food industries.
25. Do you offer private labeling or custom packaging?
Yes. For buyers in cosmetics or retail, we can support customized packaging solutions (labels, branding, carton sizes) depending on volume.
26. How do you ensure consistency in supply?
We operate a robust sourcing network across Nigeria’s shea belt, which reduces risk of shortages. Our partnerships with multiple cooperatives and aggregators ensure continuous supply, even in off-peak seasons.
27. Can you handle long-term contracts?
Yes. We supply both spot orders and long-term supply contracts. Many of our buyers prefer 6–12 month contracts to secure stable pricing and availability.
28. What makes your company different from other exporters?
- Direct sourcing from Nigeria’s largest shea belt
- Focus on sustainability & women empowerment
- Flexible in packaging, shipping, and contracts
- Growing capacity in RBD processing for higher value products
29. What industries use your shea butter?
Our products serve multiple sectors:
- Cosmetics & Personal Care: lotions, creams, soaps, balms, shampoos.
- Food Industry: cocoa butter substitute, margarine, confectionery, chocolate.
- Pharmaceuticals: ointments, capsules, medical formulations.
Why to choose us
Frequently Asked Questions
